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Customer Service: 480 362-1032

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Policies

Store Policies

Return Policy

We will only accept merchandise for return or exchange provided that it is returned within 30 days of purchase date. Product and packaging must be in new condition. Merchandise is not eligible for return if any attempt has been made to install it. You must provide a copy of your invoice and instructions on what you would like done with the returned parts.(Refund, Exchange, Etc.) Returned items must be shipped prepaid. We will not accept C.O.D. returns. Special ordered items and electrical items are not returnable. All Accepted items are subject to a handling/restocking fee. All Aluminum items are subject to a refinishing charge. Scratched or damaged aluminum parts will not be accepted for return.




Phone order

Order by Part Number, Manufacturer and page number from your catalog if at all possible. Include a short description of part and its use. Give Year, Make and Model of car and type of engine, transmission and rear end. If ordering Disc Brake kits or Axles be sure to include type of spindles, and calipers being used. If you have any questions, feel free to call or write and we will try to be assistance.




Parts Numbers

All products are listed with a part number. Please have the part numbers of the products you're ordering available before calling. Having the part numbers available when you call will help speed up the ordering process.




Terms

All special orders require a 50% deposit unless other arrangements have been made.When including payment with your order, please send only Cashiers Check. We will accept Visa and MasterCard and PayPal. Phone in orders are also welcome. Oversize and/or overweight boxes will be charged in accordance with the rate chart rates. Restoration Performance Center reserves the right to change shipping rate in accordance with rate increases by freight companies. Cancelation fees may apply to orders paid via Visa, Mastercard or American Express. All orders placed online are charged at the time the order is placed. Any cancellation request must be done within 12 hours of the time of the order to avoid any cancelation fees.



Sales Tax

All Arizona residents include the appropriate state sales tax when ordering. Unless authorized as a business with appropriate paperwork on file with us.




Warranties

The factory Warranty constitutes all of the warranties with respect to the sale of these item/items. Restoration Performance Center hereby expressly disclaims all warranties either expressed or implied, including any implied warranty or merchantability of fitness for a particular purpose and Restoration Performance Center neither assumes nor authorizes any other person to assume for it, any liability in connection with the sale of this item/items.




Accuracy of Descriptions & Images

Restoration Performance Center makes every effort to verify the accuracy of all information published. Each item is represented with information that is accurate to the best of our knowledge at the time of catalog is printed. Restoration Performance Center is not responsible or liable for mistakes, print errors, incorrect manufacture images or inaccurate information that may lead to or result in labor costs or damages to any vehicle under any circumstances. We recommend not ordereing parts based soley on image alone incase of manufacture error or improper image placment. Please call to verify specifics you are looking with a product image if you are finding inconsistancies with other retailers.




Rights and Lefts

Some items are presented as right or left hand products.(right side-passenger) (left side-drivers). Right hand or left hand sides are determined by sitting in the vehicle, not standing in front of the vehicle.




Color Matches

Due to multiple manufacturers of products offered by Restoration Performance Center, color variations may occur. Slight color variations are common especially amongst interior products and does not constitute a defect. These products are not eligible for return for this reason.




Trademark and Copyright

Restoration Performance Center Parts and Accessories catalog is copyrighted. Not part of this publication including text, photos or illustrations may be reproduced without the prior written permission of Restoration Performance Center.




Product Availability

Availability of all items in this catalog are subject to change without notice. We reserve the right to discontinue products, services or accessories without notice. Price changes are due to manufacturers and material fluctuating costs. In the event of extreme increases, you will be notified promptly before we ship. If there is only a slight increase, your parts will be shipped at the prevailing prices. We assume no liability for errors herein. Some parts may not be legal for sale or use in some states including California on any pollution controlled motor vehicle




Back Orders

The invoice located in the packing slip of your order will notate any items that were out of stock at the time of shipping. The unavailable items will be back ordered unless otherwise specified on your order form or verbally to a sales representative when placing your order by phone. Back orders are usually shipped when the products arrive at our warehouse without prior notification. Restoration Performance Center will make an effort to contact the customer if the back order is more than 90 days old. If you wish to cancel a back order, please notify our customer service department immediately. The customer will be responsible for a restocking fee and freight charges if the back order is cancelled or returned after the items are shipped.




Damage Claims

Always check the contents of your shipment in the presence of the person delivering the merchandise. Should any damage occur, immediately notify Restoration Performance Center customer service dept. so that all steps necessary will be taken to ensure a prompt replacement of any damaged goods. Accurate instructions will be taken to ensure a prompt replacement of any damaged goods. Restoration Performance Center is not responsible if no notification is given within 2 working days of receipt of goods (excluding Sundays and Holidays). Restoration Performance Center will file a claim with the carrier in most cases. If the customer files a claim with the carrier, Restoration Performance Center will not be responsible for replacing damaged products and the customer will be responsible to pay for any replacements until the carrier pays the claim. Please follow these instructions to avoid any problems or misunderstandings associated with damaged products and freight claims.

ANY SHIPMENT THAT IS ACCEPTED AND SIGNED FOR BY SHIPPING DESTINATION, PARTS WILL BE CONSIDERED ACCEPTABLE BY CUSTOMER OR REPRESENTATIVE.




Truck Freight

Products that require truck freight indicates that the product is too large for ground delivery and must be shipped by motor freight. There may be items listed herein that are not indicated as truck freight. These items must be pre-paid in advance including freight charges before the shipment can be sent. Restoration Performance Center requires a minimum of $105.00 for all out of state truck shipments. Shipping to a residential address is only available if the address is the same as the billing address used for payment of order. Truck freight rates could be higher depending on what is being ordered and the destination. Residential deliveries require an additional $50.00. Should a customer delivery require special handling (lift gate service, routing, additional freight charges, etc.) any and all additional fees will be billed to customers credit card. Acceptance of truck freight shipment is acknowledgement that additional charges will be incurred. Please include a commercial business address whenever possible.

ANY SHIPMENT THAT IS ACCEPTED AND SIGNED FOR BY SHIPPING DESTINATION, PARTS WILL BE CONSIDERED ACCEPTABLE BY CUSTOMER OR REPRESENTITIVE.

*Any commercial address in a rural area (farm/school) is considered residential, and will not qualify for "Business" freight cost.

For additional information contact our customer service department during regular business hours.




Billing and Shipping Address

Please have the billing address if using a credit card to pay for your order. All credit cards are verified by the name and address before shipping. All residential deliveries require adult signature for proof of delivery. If you can not do that please advise us and we can deliver to a business location. You may have your order shipped to a different address providing the cardholders name and address matches the credit card you are using. Shipping to a residential address is only available if the address is the same as the billing address used for payment of order. You may be asked to contact your credit card company and have your shipping address added to your account. Please have both the billing and shipping address available before calling.




Form of Payment

Restoration Performance Center accepts major credit cards including Visa, MasterCard as well as PayPal. Please have your credit card readily available before ordering. A security code is required on all credit card orders. All truck orders and special order products must be pre-paid.

All International credit card transactions will be subject to an additional 3% fee.




Method of Shipment

Restoration Performance Center can ship your order via ground delivery, 3 day Select, Normally most orders are shipped via ground delivery. If you require any special shipping or handling instructions, please notify your sales representative when placing your order. We will make every effort to provide these special services when requested.